Order Processing

Orders are processed and dispatched within 4 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding South Korean public holidays. Orders placed on weekends or public holidays will begin processing on the next business day.

Additional processing time may be required if:

• Payment is pending or under review
• The shipping address is incomplete or cannot be verified
• Additional information is required from the customer
• The order is identified as presenting a potential fraud or security risk

We will contact the customer using the email address provided at checkout if any additional information is required.

Pre-Shipment Inspection

Before shipment, every item is carefully inspected and photographed and/or video-recorded.

This documentation may include the item’s condition, labels, identifying details, disclosed imperfections, included accessories, packaging process, and sealed shipping parcel. These records may be used for condition verification, shipping claims, fraud prevention, and the investigation of customer or payment disputes.

International Shipping

All orders are shipped internationally from South Korea.

Shipping availability, cost, and available delivery services may vary depending on the destination country, parcel weight, item value, and carrier restrictions.

All orders are shipped using a trackable delivery service. Tracking information will be sent to the email address provided at checkout after the order has been dispatched.

Estimated delivery times are provided for reference only and are not guaranteed.

Delivery Times

International delivery times vary depending on the destination, shipping carrier, customs clearance, local postal service, and other circumstances outside our control.

Delivery delays may occur due to:

• Customs inspections or clearance procedures
• Severe weather or natural disasters
• Local postal or carrier delays
• Peak holiday periods
• Incorrect or incomplete delivery information
• Import restrictions or regulatory procedures
• Events outside the reasonable control of the seller or shipping carrier

A delay in delivery does not automatically qualify an order for cancellation or refund.

Customs Duties and Import Taxes

Customers are responsible for all import duties, customs charges, taxes, brokerage fees, and other charges imposed by the destination country.

These charges are not included in the item price or shipping cost unless explicitly stated otherwise at checkout.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us immediately if an address correction is required. Address changes cannot be guaranteed after an order has been processed or dispatched.

We are not responsible for delays, failed delivery, loss, or additional costs resulting from:

• An incorrect or incomplete address
• Failure to provide required customs information
• Failure to respond to the shipping carrier or customs authority
• A change of address requested after dispatch

Orders will only be shipped to the address associated with the completed order and payment, unless an address change is approved by us in writing before dispatch.

Signature and Delivery Confirmation

Depending on the item value, destination, and shipping service, signature confirmation may be required.

The customer is responsible for ensuring that someone is available to receive the parcel when required.

A parcel marked as delivered by the shipping carrier will generally be considered delivered unless reliable evidence indicates otherwise.

Refused or Unclaimed Parcels

Customers are responsible for accepting delivery and paying any applicable import charges.

If a parcel is refused, remains unclaimed, or is returned because the customer:

• Failed to pay import duties or taxes
• Provided an incorrect or incomplete address
• Failed to respond to customs or the shipping carrier
• Was unavailable to receive the parcel
• Refused delivery without prior authorization

any refund will be considered only after the parcel has been safely returned to us.

Original shipping charges, return shipping charges, customs fees, carrier fees, payment-processing costs, and other unrecoverable expenses may be deducted from the refund where permitted by applicable law.

A refund cannot be issued while the parcel remains in transit or has not been returned to us.

Lost or Damaged Parcels

If tracking has not updated for an unusually long period, or if the parcel appears to have been lost or damaged in transit, please contact us at leganshop@naver.com

Customers must retain all packaging and provide any photographs, video, documents, or statements reasonably required for a shipping-carrier investigation.

Shipping claims are subject to the carrier’s investigation and processing times.

For damaged parcels, please contact us within 3 calendar days of delivery and provide clear photographs or video showing:

• The unopened parcel
• The shipping label
• The exterior and interior packaging
• The item in its entirety
• The specific damage being claimed

Please do not discard the packaging until the matter has been resolved.

Combined Shipping

Combined shipping may be available for multiple items purchased before dispatch.

Please contact us before placing separate orders if you would like to request combined shipping. Combined shipping cannot be guaranteed after an order has been processed or dispatched.